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Shipping

Lonely ships to most locations worldwide. 

If you are unable to select your country at checkout please get in touch with us via Live Chat or email shop@lonelylabel.com.

National Shipping is carried via New Zealand Couriers

  • New Zealand
    • $8 NZD
    • free over $100NZD
    • 1-3 working days

International Shipping is carried via DHL Express Courier

Zone 1 — Complimentary shipping for purchases over $100AUD
  • Australia
    • $10 AUD
    • 1-4 working days

Zone 2 — Complimentary shipping for purchases over $100USD
  • United States
    • $10 USD
    • 2-3 working days
  • Canada
    • $10 USD
    • 2-3 working days
  • Mexico
    • $20 USD
    • 2-3 working days
  • China
    • $20 USD
    • 2-3 working days
  • Hong Kong
    • $20 USD
    • 2-3 working days
  • Japan
    • $20 USD
    • 2-3 working days
  • Rep. of Korea
    • $20 USD
    • 2-3 working days

Zone 4 — Complimentary shipping for purchases over $100USD
  • UK GBR
    • $20 USD
    • 2-3 working days

Zone 5 — Complimentary shipping for purchases over $250USD
  • France
    • $30 USD
    • 3-4 working days
  • Germany
    • $30 USD
    • 3-4 working days
  • Italy
    • $30 USD
    • 3-4 working days
  • Sweden
    • $30 USD
    • 3-4 working days
  • Norway
    • $30 USD
    • 3-4 working days

Rest of World
  • Rest of World
    • From $35USD calculated at checkout
    • 3-5 working days

Order processing takes 1 working day, provided there are no issues with the order, in which case you will be contacted within 24 hours. 
During sale periods or on New Zealand public holidays, processing time can increase up to 3 working days, we thank you for your patience
Please note, we are unable to ship to P.O. Boxes.
Once your order has been picked up by the carrier, you will receive tracking via email, which you can also monitor in your Lonelylabel.com account.

Import Tax & Duty

Import tax and border charges Incurring import tax/border charges, can happen with any international online purchase. These charges are determined by your destination, and the contents and value of the consignment. You may be required to pay these prior to receiving your order, or they may be charged to you at a later date. Charges of this nature are the responsibility of the receiver. Lonely will not be liable for these under any circumstances. If the charges of a held shipment are refused the shipment will be abandoned.

Important Information

We are unable to change a shipping address once passed on to dispatch. 
All orders are processed and dispatched from our Lonely Warehouse in Auckland, New Zealand. 
Lonely is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common, and can affect the transit time outlined above.
If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the consignment will be abandoned at destination. 
In the event of a redirection due to situations aforementioned, any additional shipping fees will be charged to the receiver.

Thank you x

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