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WE SHIP EARTH-WIDE

There are some countries where our carriers are unable to deliver. This will be shown in your cart after completing your delivery address.

  • ALL orders (including USA) are shipped from our New Zealand distribution centre in Auckland.

  • Order processing takes 1-3 working days, provided there are no issues with the order, in which case you will be contacted within 24 hours.

  • During sale periods or public holidays, processing time can increase up to 4-5 working days, we thank you for your patience.

  • Please note, we are unable to ship to P.O. Boxes.

  • Once your order has been picked up by the carrier, you will receive tracking information via email or text directly from the carrier (either Fed-Ex or DHL). Once your shipment has been dispatched Andy queries, issues, or tracking should be done via your carrier.

  • Once your package has been picked up by courier we are unable to cancel your order.

Our returns policy is here.

NEW ZEALAND — SHIPPING IS CARRIED BY NEW ZEALAND COURIERS

All purchases over $250 NZD receive complimentary shipping

  • NZ

  • $10 NZD nationwide

  • $15 NZD Rural Delivery nationwide

  • 1-3 days

AUSTRALIA — SHIPPING IS CARRIED BY DHL

All purchases over $280 AUD receive complimentary shipping

  • AUS

  • $25 AUD

  • 2-5 days

UNITED STATES — SHIPPING IS CARRIED BY DHL

All purchases over $300 USD receive complimentary shipping

  • USA – All 50 States

  • $25 USD

  • 2-6 days

ROW — ALL OTHER COUNTRIES' SHIPPING IS CARRIED BY DHL EXPRESS FEDEX OR COURIER

  • ALL ROW

  • From $25 USD ~ calculated at checkout depending on Country.

  • 3-7 days

DUTY AND IMPORT COSTS

ALL international orders are shipped on a DDU (Delivered, Duties Unpaid) basis. Once your package has been picked up by courier we are unable to cancel your order. Incurring import, border, Tariff, additional, or associated tax charges can happen with any international online purchase. The thresholds and relative charges are determined by your destination, and the contents and value of the consignment. All Import charges are the responsibility of the receiver (You).You may be required to pay these prior to receiving your order, or they may be charged to you at a later date. Any import charges, re-directions, re-address, order refusals, or any other charges of this nature are the responsibility of the receiver. Lonely will not be liable for these under any circumstances. If the import charges of a held shipment are refused by the receiver, or in the event of a non-delivery, the shipment will be abandoned and no refunds will be given.

  • Once your order is dispatched from Lonely, DHL will contact you to complete your delivery. You may be required to pay any Duty & Import costs prior to receiving your order, or they may be charged to you at a later date. Once your package has been picked up by courier we are unable to cancel your order.

  • We are unable to provide accurate estimates for charges on Tariffs into the USA or any other Countries at this time. Please contact your local Customs Office or DHL Branch for an estimate on these Import charges.

IMPORTANT INFORMATION

  • We are unable to change an international shipping address once the package has been picked up by the courier. As receiver you are given delivery options via MyDHL settings provided in the link.

  • Lonely is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common, and can affect the transit time outlined above.

  • All import charges and associated costs are the responsibility of the receiver. If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the consignment will be abandoned at destination and you will not be refunded any part of your order.

  • In the event of a redirection due to situations aforementioned, any additional shipping fees will be charged to the receiver.