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Shipping

Lonely ships to most locations worldwide. 
If you are unable to select your country at checkout please get in touch with us via Live Chat or email shop@lonelylabel.com. 

National Shipping is carried via New Zealand Couriers. 

New Zealand      $8 NZD              free over $150NZD                                   1 – 3 working days  

International Shipping is carried via DHL Express Courier
 
Zone 1 – Complimentary shipping for purchases over $150 
 
Australian Metro $10 NZD                                                1–2 working days 
Australian Urban $10 NZD                                                2-3 working days 
Australian Rural   $10 NZD                                                2-5 working days 
 
 
Zone 2 – Complimentary shipping for purchases over $250 

 United States      $25 NZD                                                2-3 working days 
Canada              $25 NZD                                                2-3 working days
Mexico              $25 NZD                                                2-3 working days
China                $25 NZD                                                2-3 working days
Hong Kong         $25 NZD                                                2-3 working days
Japan                $25 NZD                                                2-3 working days
Rep of Korea       $25 NZD                                                2-3 working days
 
Zone 3 – Complimentary shipping for purchases over $300
 
UK GBR            $35 NZD                                                3-4 working days
France               $35 NZD                                                3-4 working days
Germany            $35 NZD                                                3-4 working days
Italy                   $35 NZD                                                3-4 working days
Spain                 $35 NZD                                                3-4 working days
Sweden             $35 NZD                                                3-4 working days
Norway              $35 NZD                                                3-4 working days
 
Rest of World 
Rest of World      From $35 calculated at checkout                2-5 working days 
 
 
Order processing takes 1 working day, provided there are no issues with the order, in which case you will be contacted within 24 hours. 
 
During sale periods or on New Zealand public holidays, processing time can increase up to 3 working days, we thank you for your patience
 
Please note, we are unable to ship to P.O. Boxes.
 
Once your order has been picked up by the carrier, you will receive tracking via email, which you can also monitor in your Lonelylabel.com account.
 
Import Tax & Duty 
 
Import tax and border charges Incurring import tax/border charges, can happen with any international online purchase. These charges are determined by your destination, and the contents and value of the consignment. You may be required to pay these prior to receiving your order, or they may be charged to you at a later date. Charges of this nature are the responsibility of the receiver. Lonely will not be liable for these under any circumstances. If the charges of a held shipment are refused the shipment will be abandoned.

 Important Information 
 
We are unable to change a shipping address once passed on to dispatch. 
All orders are processed and dispatched from our Lonely Warehouse in Auckland, New Zealand. 
Lonely is not responsible, nor in control of shipment/transit delays once the item is in the hands of the courier. Customs clearance and weather delays are the most common, and can affect the transit time outlined above.
If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the consignment will be abandoned at destination. 
In the event of a redirection due to situations aforementioned, any additional shipping fees will be charged to the receiver.
 
Thank you x

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