Customer care

Need Help?!  

Have questions?! . . . Email or iMessage us for a prompt response!

Payment Terms

We accept payments from all major credit cards via Paypal. All prices are in NZD. 

When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.

If for any reason the items you have purchased are sold out, we will notify you and issue you with an immediate refund or exchange.


Returns & Exchanges

Shipping Information

Size Chart

My Account  

Once you have shopped online with Lonely Hearts for the first time you will be asked to create an account.

By creating an account for the online store you can;

-Check out faster
-Access your order history
-Save your shipping address
-View order Status
-You can op-in to receive the Lonely Hearts newsletter.


Your security & privacy is really important to us. Please note that any personal details you provide will be kept confidential and will not be distributed to third parties. Your details will be kept on a private & secure database for use by Lonely Hearts only. Marketing is only delivered with your prior authorisation. We do not collect or record credit card details. Our website may ask you to activate cookies to ensure a better browsing experience but we never track or keep cookies for any other purpose.


We ♡ our customers!